In the past, they have always been very friendly and able to get my car(s) repaired very quickly, often in one day, which I found very unusual as most places wanted to keep my car for 2-3 days. Their prices seemed fair most of the time too. Anyway, on my last visit I was told the charges would be around $950 or so and when I got the bill, it was over $2,000. They said they left off labor. Who gives an estimate without the labor??? They ended up taking off a few hundred dollars for something or another, but it didn't help much, I really felt ripped off. Just one person's opinion. Others may have a different opinion.