Chicago Auto Repair

Detailed diagnostic report was sent after my old dealership tried to swindle me stating much more was broken, like rotting tires. With the photos of specific areas in my car pointed out I felt confident in their analysis and

Excelent custumer service very professional highly recommend

I have had cars serviced here many times.The staff is so amazing and nice.I’m sure I’ve called them 1 million times with questions and they are always so patient and helpful. Thank you for your excellent service !!!!

Came to NAS because they were very close to my home and because they have great reviews. Fortunately, the reviews are not misleading; they are great! They, from my viewpoint, do good quality work at very reasonable prices and keep you updated and informed throughout the process. I especially think they're car inspection reports are very well presented to customers. I have yet to really do anything major with them, just some oil changes and a battery swap, but that is soon to change. However, my last visit made me think that if I could give a 4.9 star rating, I would. I'm sure this was just a singular occasion of less than optimal organization, but here's my take on it anyways. On my last visit, I requested that they take a look at a few things in addition to the regular complementary inspection that comes with every oil change. (I also made sure to inform them that I'm willing to cover any extra cost that these extra inspection points may require). However, they only checked one point, of the three extras, that I brought up. I was only really informed about what those areas of concern may imply from a mechanic who didn't personally work on the car and,in fact, worked at a separate location; he simply happened to be there when I picked the car up, so I figured I'd ask some questions. Additionally, while it wasn't of concern to me, I was informed that an oil change and inspection would take about an hour for each (and assumably some more time for the extra points of inspection). However, I dropped the car off at 8am, when my appointment was, and came at closing time (3pm) to pick up the car. Only after already arriving was my inspection report sent, and I wasn't actually promoted that the car is ready at the time. I was told that they (for the time being) work on cars based upon order of arrival, and I happened to come at such an order, which somewhat confused me about the necessity of even making an appointment.

My brother recommended Norwood to me and spoke so highly of them that I had to see for myself. I took in my vehicle last week for a full checkup, i got great customer service upon arrival. I had the pleasure of dealing with Matt which did such a great job of explaining what I needed for my car and what the parts were and their functions and importantance. I've taken my car to different shops but have never received service as I did from Norwood. I received a full detailed inspection with pictures and videos which I loved. I highly recommend Norwood Auto Service. I will definitely continue to service my vehicle with them. Thanks Matt and the Norwood team, u guys are awesome.